What is Telemedicine?

Urgent Specialists is excited to provide Telemedicine services. Our Telemedicine consultations simulate an in-office consultation using live video between you, the patient, and our healthcare team via smartphone, tablet, or personal computer.

Telemedicine All Devices
$50 fee applied towards follow up visit within 24 hours of consultation.
Fifty Dollar price

Consult Price

We understand the difficulty for patients to adjust their schedules to accommodate a visit to an Urgent Care, and now patients can meet with a clinician from the comfort of their home, to get the most convenient care they need.

Key Benefits

No Missing Work or Leaving Home

If you or a loved one is sick, you no longer have to take off work to make a trip to the doctor’s office. Telemedicine will give you the flexibility to meet with one of our healthcare providers on your schedule. Likewise, if you’re too sick to leave the house, we can meet with you from the comfort of your home. 

It's easy to use! After a simple registration, you can easily schedule virtual care visits, make payments, review past appointments and other information.

This service is reinventing the way health care is delivered.

By providing access to a clinician through interactive video, our team can make your life easier.

For a small family juggling jobs and school, telemedicine gives them the flexibility to incorporate a doctor’s visit into their everyday schedule. Even an individual or family that lives in a more rural area will find that telemedicine is life changing. This is because it enables them to seek high-quality, affordable health care locally instead of driving to find it.

We treat your online visit as if you were here in person. Therefore, we can accept and treat you during the following normal business hours:

TUCSON

Monday - Friday: 7am - 7pm

ST. LOUIS

Monday - Friday: 8am - 8pm

TUCSON & ST. LOUIS

Saturday - Sunday: 9am - 5pm

We do accept same day appointments as first come first serve. Our current wait times can be found on our locations page.

Urgent Specialists, unlike any other urgent care center, is backed by a team of Specialist Doctors (surgeons in fact) that are on call ready to help.

No more expensive Emergency Room visits for non-emergent ailments. The average emergency room cost is over $1,000. Patients are finding that telemedicine is a cheaper option to support their tight budgets. On-line visits at Urgent Specialists will incur a cost of $50.

The data stored in our virtual care software is encrypted and the live video stream is also encrypted end-to-end while you are meeting with your provider, ensuring that all your health data is kept secure. 

Prescription Fulfillments

We can send in prescriptions to your preferred pharmacy after our healthcare provider decides on the best course of treatment.

Note: We do not guarantee prescriptions. Each patient is evaluated and the appropriate course of treatment is provided by our clinicians. 

How do I schedule an appointment?

Sign up through our Urgent Specialists Telemed app on you smartphone or tablet, or through our Telemedicine Portal and get an on-demand appointment today. 

From a Mobile Device > Download our App

We recommend using the Urgent Specialists Telemed app on your smartphone or tablet. Most patients find that using the app on their smartphone is easier than using a PC. If you are having difficulty finding the app, search “Urgent Specialists Telemed” in the App Store or Google Play Store.

Apple

Android

App Instructions

Urgent Specialists Telemedicine App 1

Start by downloading the app from either the App Store or Google Play store.

Urgent Specialists Telemedicine App 2

If this is the first time you have ever used the application please click on Register for an account and follow the prompts to complete your account.

 

Urgent Specialists Telemedicine App 3

If you are wanting a spouse or child to be seen you must first make an account for yourself and then click on the Add account and follow the prompts to complete the additional account.

Urgent Specialists Telemedicine App 4

Once all additional accounts are created, click on who needs to be seen.

Urgent Specialists Telemedicine App 5

Click on schedule an appointment.

Urgent Specialists Telemedicine App 6

Schedule will show the current calendar day and on duty provider at which point you may choose an available time.  If you wish to choose a later date or alternate provider you may also do so by using the arrows to the right of the date or clicking on the preferred provider to show next available appointment time.

Urgent Specialists Telemedicine App 7

Once you have selected your appointment time click on the “create” button top right corner.

Urgent Specialists Telemedicine App 8

If you want to view your upcoming appointments, return to the home screen and click on visits in the bottom right corner it will show you all upcoming appointments and if you change tabs to past you can see all previous visits.

Urgent Specialists Telemedicine App 1

Start by downloading the app from either the App Store or Google Play store.

Urgent Specialists Telemedicine App 2

If this is the first time you have ever used the application please click on Register for an account and follow the prompts to complete your account.

Urgent Specialists Telemedicine App 3

If you are wanting a spouse or child to be seen you must first make an account for yourself and then click on the Add account and follow the prompts to complete the additional account.

Urgent Specialists Telemedicine App 4

Once all additional accounts are created, click on who needs to be seen.

Urgent Specialists Telemedicine App 5

Click on schedule an appointment.

Urgent Specialists Telemedicine App 6

Schedule will show the current calendar day and on duty provider at which point you may choose an available time.  If you wish to choose a later date or alternate provider you may also do so by using the arrows to the right of the date or clicking on the preferred provider to show next available appointment time.

Urgent Specialists Telemedicine App 7

Once you have selected your appointment time click on the “create” button top right corner.

Urgent Specialists Telemedicine App 8

If you want to view your upcoming appointments, return to the home screen and click on visits in the bottom right corner it will show you all upcoming appointments and if you change tabs to past you can see all previous visits.

From a Computer > Browser Portal

Please make sure that you are using Google Chrome or Firefox as your web browser. The video will not function properly using Internet Explorer or Safari.

You will be prompted to download the Connected Care Extension; this is required for us to be able to see you.

Video Instructions: Create Your Account 

Frequently Asked Questions

The cost for Telemedicine consults will be $50. With Urgent Specialists Telemedicine, if your symptoms turn out to be too serious for treatment, the $50 you paid for the online visit will be applied towards a visit in our office.

We accept most insurance providers through our system but the Urgent Specialists Telemedicine is a self paid program. 

Our portal accepts all major credit cards: Visa, MasterCard, American Express & Discover.

The cost for Telemedicine consults will be $50, which will be applied to any follow up visit at our location within 24 hours of an online consultation. 

Sign up through our Urgent Specialists Telemed app on your smartphone or tablet, or use our telemedicine portal and get an on-demand appointment today. 

Please make sure that you are using Google Chrome or Firefox as your web browser; our platform won't work using Internet Explorer or Safari. 

Telemedicine can be useful for any non-emergency medical issue. We see patients for the following reasons online:

  • You are considering the Emergency Room or Urgent Care for a non-emergency medical issue 
  • Your primary care physician isn’t available to see you 
  • You or your family are traveling in Arizona or Missouri and need out of state medical care 
  • You can’t leave your home for various reasons (i.e. you’re too sick, can’t find a babysitter, etc.) 
  • When you live hours away from an urgent care and need medical attention.

  • Chest pain or any cardiac symptoms
  • Chronic pain management
  • Concussion or head trauma
  • Allergic reactions causing difficulty breathing
  • Changes in vision
  • Headaches
  • Abdominal pain
  • Fainting episodes

***Please note that this is not a complete list and the provider will assess each patient individually as to the appropriateness of the virtual visit.***

We treat your online visit as if you were here in person. Therefore, we can accept and treat you during the following normal business hours:

TUCSON

Monday - Friday: 7am - 7pm

ST. LOUIS

Monday - Friday: 8am - 8pm

TUCSON & ST. LOUIS

Saturday - Sunday: 9am - 5pm

We do accept same day appointments as first come first serve. Our current wait times can be found on our Urgent Specialists Locations Page.

Yes, we can electronically send in prescriptions to your preferred pharmacy. However, we do not guarantee prescriptions. Each patient is evaluated and the appropriate course of treatment is provided by our clinicians. 

Yes, if you are in Arizona or Missouri, anyone over the age of 18, from busy parents, to college students, to travelers who are in Arizona or Missouri for the weekend, can benefit from our Telemedicine service.  Anyone under 18 will need to be entered under their parent/guardian’s account using the "Add account" button as shown in the App Instructions above. 

Internet access, a web camera and a microphone are necessary to use our online portal.

You can use our TeleMed Portal on your computer or our Urgent Specialists Telemed app on your smart phone or tablet.

If using the telemedicine portal, please ensure you are using Google Chrome or Firefox as your web browser.

If you don't have internet access at home, you can use a local Wi-Fi in a quiet area.

USERS MUST BE in the  STATES of ARIZONA or MISSOURI.

Telehealth is the use of digital technologies to deliver medical care, health education, and public health services by connecting multiple users in separate locations. Telehealth encompasses a broad definition of technology-enabled health care services. Telehealth includes telemedicine (diagnosis and treatment of illness or injury – see detailed description below), and services such as assessment, monitoring, communications, prevention and education. It involves a broad range of telecommunications, health information, videoconferencing, and digital image technologies. The National Consortium of Telehealth Resource Centers finalized a Telehealth Definition Framework to help policy makers, practitioners, payers, and the public understand how to accurately discuss “telehealth” and its key components. The consortium consists of the twelve federally designated regional centers and two national telehealth resource centers (TRCs).

The American Telemedicine Association (ATA) defines telemedicine as the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services using two-way video, smart phones, wireless tools and other forms of telecommunications technology. Starting over forty years ago with demonstrations of hospitals extending care to patients in remote areas, the use of telemedicine has spread rapidly and is now becoming integrated into the ongoing operations of hospitals, specialty departments, home health agencies, private physician offices, as well as consumer’s homes and workplaces.

Telemedicine is not a separate medical specialty. Products and services related to telemedicine are often part of a larger investment by health care institutions in either information technology or the delivery of clinical care. Even in the reimbursement fee structure, there is usually no distinction made between services provided on site and those provided through telemedicine and often no separate coding required for billing of remote services. ATA has historically considered telemedicine and telehealth to be interchangeable terms, encompassing a wide definition of remote healthcare. Patient consultations via video conferencing, transmission of still images, e-health including patient portals, remote monitoring of vital signs, continuing medical education, consumer-focused wireless applications and nursing call centers, among other applications, are all considered part of telemedicine and telehealth. While the term telehealth is sometimes used to refer to a broader definition of remote healthcare that does not always involve clinical services, ATA uses the terms in the same way one would refer to medicine or health in the common vernacular. Telemedicine is closely allied with the term health information technology (HIT). However, HIT more commonly refers to electronic medical records and related information systems while telemedicine refers to the actual delivery of remote clinical services using technology.

Source: https://www.healthit.gov/sites/default/files/telehealthguide_final_0.pdf

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